Job Responsibilities:

1. Receive product inquiries from customers and create orders.

2. Understand and be familiar with product specifications, models, etc., to ensure effective communication with customers.

3. Assist customers in resolving product-related issues, providing timely updates on delivery and shipping status.

4. Track the production progress of customer orders and promptly report any issues to leadership.

5 .Maintain contact with customers to enhance communication, understand their needs, and provide excellent customer service.

6. Follow up on payment collection and settlement in a timely manner.

7. Maintain relationships with customers both online and offline.

Qualifications:

1. Proficient in using office software.

2. Strong communication and coordination skills, able to interact smoothly with customers, sales, and relevant personnel.

3. Strong service awareness and a proactive attitude.

4. Experience in order processing or sales is preferred.

Company Benefits:

1. Two days off per week; social security (five insurances) provided.

2. High annual bonus.

3. Free company-wide travel every year.

4. Birthday celebrations with gifts and holiday welfare.

5. Fair promotion system.

Salary Structure: Basic salary + performance bonus + business commission.